Original topic:

Green Line Issue on Screen

(Topic created on: 04-25-2024 11:21 PM)
823 Views
Sheetal786
Beginner Level 2
Options
Galaxy S
My S21 ultra got the green line since two days when I updated with the new software. I'm guessing Samsung has fixes for this or display replacement. 
Kindly provide help or resolution for this major screen issue.

image


9 Comments
nitxish
Active Level 3
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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iampranav1913
Active Level 3
Galaxy S
If your device is under warranty you will get free screen replacement.
If you are out of warranty, you will have to pay ₹24k ($288) Or one S20FE 5G for new display.

You will have to pay for something you have not done.
You will have to pay for what Samsung did to you.

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Galaxy S
Samsung has Already announced free display change(along with free battery replacement) for all S21 series(except S21Fe) and S22 Series but for that you'll have to submit your application before 30th April to claim your free replacement
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Rutu2123
Active Level 3
Galaxy S
Samsung has Already announced free display change(along with free battery replacement) for all S21 series(except S21Fe) and S22 Series but for that you'll have to submit your application before 30th April to claim your free replacement
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TamimAns
Active Level 1
Galaxy S
Flip 5 also have complaints
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S_Kumar73
Expert Level 5
Galaxy S
Contact service center, they will check and replace the screen if no physical damages in the phone
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue by the given links.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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