Original topic:

Green Line Issue after March Security Patch Update - No Support from Samsung

(Topic created on: 03-26-2025 10:55 PM)
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Joyyy
Active Level 2
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Galaxy S
Hi everyone, I’ve been facing a frustrating issue with my Samsung Galaxy S22 Plus. After updating to the March security patch, my phone started showing a green line across the screen. I’ve already reached out to Samsung twice via email, but I’ve received no response so far. I also called Samsung support, and they informed me that the Galaxy S22 Plus is not listed for this issue, so they couldn’t help me.I also visit Samsung service center ,but they are asking for money..

They’re suggesting I pay around ₹12,000 to ₹15,000 for repair, but this just doesn’t seem right! Has anyone else encountered this problem after the update? If so, how did you resolve it? Samsung, why is there no support for this issue?

Please help if you have any suggestions.

22 Comments
kpdhan
Active Level 2
Galaxy S
Yes same
Never purchase samsung here after
Joyyy
Active Level 2
Galaxy S
shame on Samsung
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CarlosM
Active Level 6
Galaxy S
Try registering a grievance with the National Consumer Helpline
Joyyy
Active Level 2
Galaxy S
already did it bro
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CarlosM
Active Level 6
Galaxy S
Did you get any response?
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Joyyy
Active Level 2
Galaxy S
Today I got a mail..Free replacement
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CarlosM
Active Level 6
Galaxy S
That's good to hear! Motivate everyone to fight for it 😀👍
Joyyy
Active Level 2
Galaxy S
yeah bro...
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

You have already connected with our support team and service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable.

Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.

Warm Regards,
Samsung Customer Support

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