I have been a loyal Samsung customer and have always trusted your quality. However, my Galaxy S21 has now suddenly developed a green vertical line on the display — **immediately after a recent software update**.
There was **no accidental damage, no pressure, no fall, and no screen issues for over 3 years.** The display was perfectly fine until this update. Clearly, this is a **post-update defect**, not a user fault.
This issue is widely reported across multiple S-series and Note-series models — and yet, there is **no official recall or support communication** addressing it beyond a limited period.
🔴 I want to place this on record:
**If a defect appears due to an update, even after 3 years of clean usage, the company remains accountable.**
As per Consumer Protection Act, any product failure caused by internal updates falls under **latent defect**, and such cases remain eligible for support **regardless of warranty period**.
I request Samsung to take immediate action and provide resolution. I’m not asking for a favour — I’m demanding accountability.
This message is being documented. I am also in contact with a legal advisor regarding this issue, and will proceed formally if needed.
They do not care. Btw this is industrywide problem. Only onleplus has GreenLine warranty. Probably get it repaired or what Samsung wants is you to upgrade
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.
