When Samsung delivers an update to your Samsung product, it provides either of the following:
An upgrade to the latest operating system version. To deliver new features or support for some applications in the market. To deliver fixes on reported issues. To deliver security updates.
It is not recommended to downgrade the device version, even if an issue is found after the update.
Note: Official Samsung updates are only through FOTA updates, software update applied at Samsung authorized center, and update through USB (for TV) after downloading new software from Samsung.com.
If an issue is observed, a solution has to be delivered through another software update.
Issues can be reported through:
Contact our Call center to verify the issue
Visit a Samsung authorized service center
Report the issue through Error Report via Samsung Members app (for mobile phone)
