Gallery app error

[rap1021]

Hello

I am facing an issue with the camera/gallery app.

Some of the pics that I click are saved half

(See image below)

This happened after I updated my phone ( S10+) to android 10 in December.

I have tried numerous times clear data of the camera as well as the gallery app, even I did factory reset 3 times. But it didnt solve this issue.

This is a android 10 bug I think.

I contacted Samsung but they only suggest clear app data but that didn't solve the issue.

I dont know if I am the only one facung the issue.

[Aashish]

Clear cache from recovery.

[rap1021]

Already done that bro...
but still same issue.

[Samsung_Support3]

Hi there,

In order to examine the issue occurring in your device, kindly send us the error log files using Samsung member application by following below mentioned path-

Open Samsung member app>click on “+“icon>send feedback>Error reports>attach log file.

Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Regards,

Team Samsung Members