rap1021
Active Level 8
Options
Galaxy S
Hello

I am facing an issue with the camera/gallery app.
Some of the pics that I click are saved half
(See image below)

This happened after I updated my phone ( S10+) to android 10 in December.
I have tried numerous times clear data of the camera as well as the gallery app, even I did factory reset 3 times. But it didnt solve this issue.
This is a android 10 bug I think.
I contacted Samsung but they only suggest clear app data but that didn't solve the issue.
I dont know if I am the only one facung the issue.


image


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3 Comments
Aashish
Expert Level 3
Options
Galaxy S
Clear cache from recovery.
rap1021
Active Level 8
Options
Galaxy S
Already done that bro...
but still same issue.
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Samsung_Support3
Moderator
Moderator
Options
Galaxy S

Hi there,

 

In order to examine the issue occurring in your device, kindly send us the error log files using Samsung member application by following below mentioned path-

Open Samsung member app>click on “+“icon>send feedback>Error reports>attach log file.

Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Regards,

Team Samsung Members 

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