Galaxy s24 ultra heating and battery drain

[shihabhamza]

After one ui7 update my s24 ultra is heating and battery is darining so quickly please clear this problem as soon as possible.

[shihabhamza]

@samsung

[aboelrish]

it's the same problem

[Itz_Raags]

Not only s24, same thing happens for my Z Flip 5 💀

[ZAYED888]

I have same problem in s24 plus

[leo98]

Does samsung even care? Like literally what the **bleep** is wrong with them?. So many people raising their concerns on the battery issue yet no official feedback from them. Its a joke at this point

[Samsung_specialist]

We completely understand the inconvenience you are experiencing with the battery issue on your Galaxy device, and we also regret any frustration caused by your recent visit to the service center. Please know that we are fully committed to resolving this matter and will do everything we can to support you.

To help address the battery issue, we recommend following these steps:

Optimize Individual Apps:

Open Settings, then select Apps.
Tap More options (three vertical dots).
Choose Special access, then select Optimize battery usage.
Select the app you want to optimize. This will help reduce battery consumption by individual apps.
Adjust Background Usage Limits:

Go to Settings and select Battery and device care.
Tap Battery, then select Background usage limits.
Set the apps you wish to limit in the background to optimize battery life.
Check Charger Compatibility:

Ensure you're using a compatible, high-quality charger that is approved for your Galaxy device.
Avoid using an old or third-party charger, as this can impact charging performance.
Close unnecessary apps running in the background to save battery.
You can also enable Power Saving Mode to extend battery life.
Use Safe Mode:

Shut down your device and restart it.
When the Samsung logo appears, press and hold the Volume Down key until the lock screen appears.
Safe Mode will be displayed in the lower-left corner of the screen.
This will help determine if the issue is related to third-party apps.
Run a Diagnostic Test:

Open the Samsung Members app and tap Support.
Select View tests, then tap Test all to run a full diagnostic on your device.

If the issue persists after completing these steps, we recommend visiting your nearest service center for further assistance and to inquire about any associated costs. You can find the closest service center and explore your available options by using the following link: https://www.samsung.com/ae/support/service-center"

[shihabhamza]

Still phone is heating and battery drains quickly its effecting my works alsoo...

[leo98]

Clicking 3 dots on top right and then choosing special access gives you no option for "optimize battery usage" on s24 ultra. What are you guiding on???????

[agils]

Yes i am also facing the same issues with ny s24 ultra 😐why can't you fix it with an update?whats your r&d team doing