Galaxy buds+ redemption offer

[babatherockstar]

Hello,

I had issues with redemption of buds on my galaxy s20+. I purchsed device on 6th March. I tried redeeming offer but message was sent to second sim. Whatever i tried nothing worked. 

I contacted samsung support and they were just doing nothing. So finally, I wrote email to Samsung India CEO office and they resolved issue in a day. Link-

https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneralNew.jsp?siteId=592...

So i suggest if you are still unsuccessful to redeem offer, write to ceo office. I ordered my buds today morning and they are already in transit.

One more thing, as Corona virus is taking over India, suggest you redeem and order at earliest so that you get it early. Otherwise there might be lockdowns in major cities and you will have to wait 

[babatherockstar]

see screenshot of order...

[Uzzi_shaikh]

Tnx buddy.. M also facing this issue.. Let me write

[niks913]

did it work for you ?

[Reyyy]

I am also facing the same issue bro its been more then 10days now I pre ordered my s20plus on 7th ill try the email thing hope it works , fingers crossed

[niks913]

any updates to share?

[Reyyy]

I did reach out to the customer care they said we are trying to figure it out, they said give us 7 days or somewhat, dude like **bleep** its simple I pre oreder it the buds should be with me by now -_- m really mad

[Uzzi_shaikh]

It did work for me

[niks913]

did you write email to ceo office?
I've sent an email to ceo office today.
I've raised complaint around a week ago still stuck with same issue of otp receiving on sim 2 instead of sim 1

[niks913]

update:
I was able to redeem my galaxy buds.
I had to call the customer support who on call asked me to reinstall the application.
looks like he added my sim2 number as the prebooking number, which apparently later matched and I was able to claim the galaxy buds+

thanks for the help guys!