Galaxy S9 Plus Bug

[vj51]

After updating One UI.2 And Android 10 sometimes facebook will run video while phone screen locked. Did Someone feel same thing in their devices. 

[Rajin80130]

which Facebook r use lite or full version

[vj51]

full version

[Rajin80130]

do a factory reset and do not any app lock app and uninstall secure folder then fix this

[Samsung_Support4]

Hi there,

Please follow the below mentioned steps in order to resolve the issue:-

1) Perform the clear cache of the facebook app (Go to settings>>apps>>facebook app>>clear cache).

2) Perform the reset app preference (setting>>apps>>three dots on the right top>>reset app preferences).

3) Perform the reset settings of the device (setting>>general management>>reset>>reset setting).

4) Check the update of the application.

Note: Please once contact the app provider.

For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,

Team Samsung Members