Galaxy S9 Black Crush Problem

[kpnaveen23]

Anyone facing black crush problem on their S9 after the recent update from Samsung? Its like when I view an image or a video the dark area is like grainy or a pixelated picture with blocks of black.

[GamerJo]

could you explain with little more details. i have s9 i didn't find any issues.

[Anonymous]

me too not this issue ...but most of s9 suffering that ... I have a different issue .. my device display is crystal clear but somehow I am feeling device brightness is not up to the mark .. in little low brightness display looking dim

[Beastmaster]

Even in have noticed this issue even before the update. it seems that only the videos which are shot with less light intensity in the background or which are shot with bit less resolution have this issues not all the videos. you can check and see if all the videos are showing the same black patches while viewing

[Pratim001]

absolutely correct, note9 also has same problem. this is GPU problem and samsung deliberately create this problem, its not our handset hardware problem. moreover, in dark room if you test your phone then you can find black is not pitch black, some lights are coming behaind screen, which reduce our battery. but in AOD screen there is pitch dark black, that means habdset is absolutely fine but software is buggy.

[Anonymous]

hangsung never give optimized software that is main issue 😛

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report)along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Saifali990]

facing the exact same issue with my S9 plus since last 2 days. Did you get any solution?