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Active Level 6
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Expert Level 5
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Hi there,

 

Please follow the below mentioned steps in order to resolve the issue:-

>Run the device in safe mode and check the issue.

>Perform the reset settings of the device (setting>>general management>>reset>>reset setting).

> Check the availability of software update.

For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

 

Regards,

Team Samsung Members

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