Galaxy S7 EDGE Battery issue

[DjNaymesh]

Can you explain why 100% to 14% in 2.5 hours only.

[klaus2020]

you should get battery replacement as your device is 4 years 6 months old if purchased in March 2016.

[Ehsank]

if this happen only once then wait
and if regular basis do reset/format your device with proper backup

[klaus2020]

battery of smartphones degrade over time.

[PANKS1]

what do u expect after 4.6 yrs😂🤣

[DjNaymesh]

I think all Smartphones are not manufacture on Release date only.

[Anonymous]

Old battery with 4g Volte network might be the culprit here. Battery degrades from the date of manufacturing even if the battery isn't used at all.

[rahulkheria]

poor signal is the culprit in your case

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[DjNaymesh]

Dear Samsung Support team,

I completly agree that we have bunch of idiots in the Samsung Support team. but if you are not one of them then you could see that Screenshot was taken from same menu that you are talking about.

Kindly request you to be more professional next time.


Thanks.