Galaxy S7 Battery Charge

[abhisheknagar734]

Dear Samsung support team,

Refer the screenshot attached. My device is taking 4.5 hours to fully charge. I'm not at all using it while charging, only Mobile Data remains ON. I prefer to charge via Cable charging with the original charger. Before the July patch upgrade it used to be taking 2.5 hours. Please help?

Regards,
Abhishek

[rishi12]

change the cord

[_007]

Change the USB cable and also try charging with another samsung charger it maybe the the issue due to a charger or usb cable. And visit service center they'll serve you better.

[admin_]

Thank you for being a part of Samsung community. We apologize for the inconvenience you are facing in the device after the update. Please provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.

For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/