Original topic:

Galaxy S24 Ultra September 2024 security patch issue

(Topic created on: 10-03-2024 08:28 PM)
259 Views
akshaynavadia29
Active Level 1
Options
Galaxy S
After installing September 2024 security on my S24 Ultra I have a significant battery life drop and heating in device even if I am scrolling instagram.
I hope Samsung fixes this in upcoming October patch.
9 Comments
Ak_Rocks
Active Level 6
Galaxy S
I think it's not happening with any other phone especially S24U😕
0 Likes
Galaxy S
Are you experiencing same issues?
0 Likes
Ak_Rocks
Active Level 6
Galaxy S
Nope!!
0 Likes
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that while using third-party and streaming services can cause your device to heat up and drain due to high power consumption. Closing these apps may help cool down the device. However, if you still feel that your device is overheating and draining during normal use, please follow the steps below to resolve the issue. However, we are taking your valuable feedback regarding this.

1. Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

2. Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
MSS88
Active Level 4
Galaxy S
Same issue with me and thousands of user.This is happening after September 2024 updates on S24 U
Galaxy S
Some users are denying it I dont know why
0 Likes
Anshul_A
Active Level 4
Galaxy S
Happening with me too. Getting a maximum of 3.5-4 hours of SOT. And phone heating even while basic usage.
0 Likes
rahul_rrg
Active Level 1
Galaxy S
Happening with me too..
0 Likes
likeNOlike
Beginner Level 2
Galaxy S
Same for me.
0 Likes