Original topic:

Galaxy S23+ blurry and smudged spots in photos

(Topic created on: 04-27-2023 09:51 PM)
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0x2be3
Active Level 1
Options
Galaxy S

All the time I make photos on the primary 50MP camera, I have blurry and smudged spots. The blurry area makes photos of documents and texts unusable since that part is unreadable, but it's noticeable in all kinds of photos taken at a distance too. It's like an unfocused area around the center of the image. I've tried to change camera settings, but nothing helps. It's just extremely annoying, especially when you need to make a clear text photo, but it looks blurry all around the center. I googled it and found related information about that issue. Other Galaxy S23 users also report seeing that. It's just unbelievable that we have to experience this. Android Police, Reddit, and others have already mentioned it, but Samsung claims this is not a hardware defect but a characteristic of the big camera sensor that delivers a DSLR-like bokeh effect. Wait, what? A characteristic? It's a really serious problem with the camera, and I want it to be solved. The problem is unlikely to be software-related, as it persists even after Samsung's big camera-focused April update. Customers who sent their phones for repairs to the company were sent the device back in the same condition. Someone else had their camera module swapped with another with the exact same issue. Owners of Samsung's latest flagship phone have been complaining about smudged photos for over a month now. Such a shame. I hope that Samsung can rectify the problem with a software update as soon as possible. I'm not a big fan of making photos, but when you see this all the time, you will be disappointed having a Samsung flagship smartphone and will never buy it again. I prefer now to take photos using my old S10+ because it's fine and doesn't annoy me.

According to a poll made by a German forum, only 7 out of 71 users were not affected by this issue.

Another poll on an Italian forum showed that 17 users out of 25 had it.

Also the S23 Ultra, as far as I know, does not have this issue.

Another example of what it looks like in normal non-closeup photos

Some closeup examples I made:

20230428_013059.jpg

IMG_20230428_014458_286.jpg

20230428_013341.jpg

photo_2023-04-28_01-36-51.jpg

7 Comments
steve2328
Beginner Level 2
Galaxy S
I agree with you
Infinity53
Expert Level 4
Galaxy S
Agreed💯💯
Zain2000
Active Level 10
Galaxy S
Hello there,

This seems to a unique problem. Did you clean your camera? And reset it's cache?

Try taking the photo 1x zoom rather than 0.5x zoom.
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0x2be3
Active Level 1
Galaxy S

Hello,

Nope, it's not a unique problem. If you had read my post, you would have found that this problem affects many people. This problem was described in many sources, and even Samsung has responded to it. Finally, you can google "bananagate s23" for yourself. 

0 Likes
salmanul
Expert Level 2
Galaxy S
Agreed
0 Likes
salmanul
Expert Level 2
Galaxy S
Try to switch"focus enhancer"
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Samsung_specialist
Community Manager
Options
Galaxy S

Hello,

We are sorry for this inconvenience caused. We understand your concern about Galaxy S23+ Camera, please try to perform the below steps and check again.

1- Open Samsung Members app < Get Help < Diagnostics < Camera, perform the test and check the results.

2- Go to Settings - Apps - Camera - Storage - Clear Cache.

3- Go to Camera App - Settings - Reset Camera settings.

4- Make sure that the device is updated to the latest software from settings - software update.

5- Try to do a soft reset for the device by pressing and holding the Power button and the Volume down button simultaneously for more than 7 seconds to restart it. This will Not delete any data on the device.

If the issue persists, kindly try to contact us through our support channels; Live Chat, or WhatsApp for better assistance, as we need more information.

Please visit the website through the below link, go to Support, then Contact, and we will assist you further with your inquiry.

​https://www.samsung.com/ae/