I have been using Samsung S23 for almost 3 months. The phone's performance is well. But I'm noticing something weird in display. When I run the phone in light mode or open a gray image, I see some icons like shadows, such as the search button, volume button, magnification button and the status bar at the top, I can see some kind of dim shadow inside the display. Then I took a screenshot and restarted the phone, and after taking another screenshot, I saw that the icons in the status bar have changed their places a little. So I found out from various places that it is a burn in problem of the display, and I also heard that Samsung has intentionally turned off the burn in protection in the latest updates. What if Samsung's premium phones are in this situation? It really disappointed me, I have been a loyal fan of Samsung for many years. But now I am losing love and interest in Samsung. But I still hope that the authorities will take appropriate action.
That's a new problem I have come to know from you, and it's very concerning 😟. Please visit your nearest service center and raise the issue immediately before it gets worse.
Actually, this situation of Samsung's Flagship level phones is very disappointing. I recently updated to the latest One UI 8 and found out that this update automatically turned off burn-in protection. I'm losing interest in this company.
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
