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Original topic:

Galaxy S21

(Topic created on: 03-01-2021 08:00 AM)
552 Views
WillievanZyl
Active Level 2
Options
Galaxy S
I tried to claim my promotional gifts after purchasing my phone at vodacom. 

The application form didn't allow me to attach my invoice, the pdf I tried to attach was smallerthan 3MB. When I tried again the claim button under benefits disappeared and seems to be no longer available. I also did not receive any correspondence with a reference number. No agents available on Text chat? 

What to do? 

Resolved!
15 Comments
WillievanZyl
Active Level 2
Galaxy S
Hi i have send a mail to the specified mail address. Thank you.
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Strinz1ZN
Active Level 1
Galaxy S

me 2..now lets wait and see?????

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Strinz1ZN
Active Level 1
Galaxy S

I still haven't received any feedback,

or even an acknowledgement of my email.

now what do i do?

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WillievanZyl
Active Level 2
Galaxy S
I received a email confirming registration of the device and benefits, yet under benefits not a single benefit I was promised was offered. I am really disappointed that you referred us to the verify mail address and they could not address the issue . The email rather looks like a automated one if you ask me.
0 Likes
WillievanZyl
Active Level 2
Galaxy S
Thank you so much for your response. I have submit the claim successfully.

Screenshot_20210302-203043_Samsung Internet.jpg

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WillievanZyl
Active Level 2
Galaxy S
can you please assist, I have not received a confirmation email from samsung.
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