Original topic:

Galaxy S21 Ultra refresh rate while using YouTube/Netflix PIP

(Topic created on: 09-30-2021 10:48 PM)
111 Views
Subham21
Active Level 9
Options
Galaxy S
I have 1440p+120hz turned on all the time on my phone but whenever there is a PIP window on the screen, the refresh rate automatically drops to 60hz and even if I interact with the screen, the refresh rate goes up to only 60hz. This was not the case on my S20+. 

Fellow S21 Ultra owners, have you noticed this bug on your device? 🤔
 
4 Comments
Abhishekanand
Active Level 8
Galaxy S
Yes I have noticed it.
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Subham21
Active Level 9
Galaxy S
Very very annoying bug tbh.
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Abhishekanand
Active Level 8
Galaxy S
Exactly 🙂
0 Likes
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.   

Warm Regards,  
Samsung Customer Support  

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