Original topic:

Galaxy S21 FE 5G Display Line Issue Thread

(Topic created on: 08-16-2023 11:59 PM)
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KarmokarDhruv
Active Level 3
Options
Galaxy S
Hey Samsung Community,

I need your help with a serious problem affecting multiple S21 FE 5G users, myself included. Many are seeing a vertical white line on their screens after the June/July update. 

I personally have never dropped my phone and don't have any kind damage on the display. I have tried safe mode and checked for updates, but the line's still there. Anyone got a fix? Let's get Samsung's attention on this matter as it's just not acceptable to get these sort of issues on a phone that's just a year from its launch ! I demand Samsung to provide answers and if any solution is there please let us know as it's purely a software issue that's the cause of this problem.
I don't believe the user needs to pay for a screen replacement if that is the necessary action that is needed to be done.
image
The line just came up in front of my eyes as I was scrolling in WhatsApp 


image
The line is responding to the brightness of the display. It's intensity changes with increasing/decreasing brightness.


image

Edit : Issue has been solved thanks to Samsung Customer Service.
Edit (05/11/24) : Just check with Samsung's support teams on twitter, they helped me get a new display for no cost. Just make sure that your phone has no physical damage. 

87 Comments
SID_
Active Level 7
Galaxy S
I also updated july update bit i didn't got
KarmokarDhruv
Active Level 3
Galaxy S

then you are lucky 👍

SID_
Active Level 7
Galaxy S
U got that line by updating software update ..?
KarmokarDhruv
Active Level 3
Galaxy S
Not directly after updating the software but after 2 weeks from the update.
0 Likes
SID_
Active Level 7
Galaxy S
Did u visit service center?
0 Likes
KarmokarDhruv
Active Level 3
Galaxy S
I had visited the service centre yesterday, they said this is a hardware issue. Asked me to get the display replaced for 13k.
Galaxy S
This is A71 after june update
anybody facing this issue on a71
any solution ??Screenshot_20230823_121904_Gallery.jpg
Members_QtbmCoz
Beginner Level 2
Galaxy S

I got the vertical line issue today morning. Got resolved by factory data reset.

Galaxy S
Don't be happy. I got this line issue after 15 days of July update. So it may be visible any time.