Original topic:

Galaxy S20 plus moisture issue

(Topic created on: 06-10-2021 03:13 PM)
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Avinash04756
Active Level 1
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Galaxy S
Hi, 
In first rain my s20 plus was in my pocket and it slightly got wet due to traveling on bike in rain.
Now my all camera lenses has moisture in it and screen is blinking with different kind of color and even some time nothing visible. Only dark green color is flashing. 
The IP68 rating phone shouldn't had this issue and that to just by getting wet in my pocket.
The phone quality has some issue i think.

@samsung india please look into this.


7 Comments
Galaxy S
Switch off your device and let completely dry .. if then also problem not solved then must it got water damage issue
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Avinash04756
Active Level 1
Galaxy S
But just keeping switched off it won't dry. Correct. I tried drying by air dryer. But it didn't worked.
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Galaxy S
Then display got damaged by water .... no warranty for that ... ip68 failed i think ... because it's just a glue pack inside
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Avinash04756
Active Level 1
Galaxy S
May be, but I believe the build quality has issues. As it shouldn't be failed by just getting wet. My earlier galaxy s7 didn't failed even by submerged in the water.
But this just got failed by pocket wetness.
Galaxy S
That's it is ... I am using s9 ..it never failed ip68 even after dip in water ..recent hangsung flagships showing this issue
GoldieD
Active Level 4
Galaxy S
Never use dryer. Keep it in a pack of rice overnight.
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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