Galaxy S20 overheating issues

[Sumaan]

Dear team Samsung

I have recently bought my galaxy S20 less than 12 days and i am noticing excessive heating issue with the phone with basic usage mainly using video call by its inbuilt duo app and also just opening the camera app for 3 to 5 mins. Temp is more than 50 degrees and its really uncomfortable to hold the phone. Note i am not even a gamer nd don't have any unnecessary apps installed. 

Buying a flagship device this costly and yet have to face such an issue is not acceptable.  I am also a galaxy note 8 user and that is handling day to day activities much better than this brand new phone.  

I believe it's a wrong purchase and i would rather request for a refund.  I believe your basic A series mobiles are better than this flagship. 

Also note i visited service centre .. they just formatted the phone.  1st Aug OTA update also installed still no solution to this heating issue. 

Please revert and initiate my refund!

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve "overheating" issue please follow the below given step:

>> Uninstall the unnecessary apps.

Follow the link for more details:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Allexroc]

I am a old samsung smartphone consumer. This time I am very disappointed with this processor Exynos 990.  It is worst processor ! It warm very fast ! I suggest Samsung to make a recall to replace S20s family to other S20s with snapdragon 865 , Urgently before waist more costumers in the world.

[Harsimardeep]

facing same issue brother...s20 series is a mess ...ill never buy any phone with exynos processor now

[Nozy]

I have the same problem my purchased date is 14/09/20.
Samsung pl do something...

[Allexroc]

I am a old samsung smartphone consumer. This time I am very disappointed with this processor Exynos 990.  It is worst processor ! It warm very fast ! I suggest Samsung to make a recall to replace S20s family to other S20s with snapdragon 865 , Urgently before waist more costumers in the world.

[A0I]

What's the use of vivid colors if we can't use it because the mobile phone overheated. I shouldn't buy this S20. I still have the S8 and it works much better than this S20. Also there are lots of issue in the firmware.

*Before in S8, you can transfer phone book from regular contacts to your secure folder. Now, it was been disabled.

*Secure folder tray can only accommodate 12 apps per page while in S8, it can accommodate 25 apps per page.

*Brightness control are not showing on top anymore.

*It overheat so fast that they try to forgot the issue and buried out with there old device.

Now really regrets in buying the S20. I like the E-sim concept but the firmware is so poor. I hope.they will compensate this problem and if possible they will recall all S20 mobile phone.