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09-02-2020 12:36 AM in
Galaxy SDear team Samsung
I have recently bought my galaxy S20 less than 12 days and i am noticing excessive heating issue with the phone with basic usage mainly using video call by its inbuilt duo app and also just opening the camera app for 3 to 5 mins. Temp is more than 50 degrees and its really uncomfortable to hold the phone. Note i am not even a gamer nd don't have any unnecessary apps installed.
Buying a flagship device this costly and yet have to face such an issue is not acceptable. I am also a galaxy note 8 user and that is handling day to day activities much better than this brand new phone.
I believe it's a wrong purchase and i would rather request for a refund. I believe your basic A series mobiles are better than this flagship.
Also note i visited service centre .. they just formatted the phone. 1st Aug OTA update also installed still no solution to this heating issue.
Please revert and initiate my refund!
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09-03-2020 06:09 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
To resolve "overheating" issue please follow the below given step:
>> Uninstall the unnecessary apps.
Follow the link for more details:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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11-05-2020 08:38 PM in
Galaxy SI am a old samsung smartphone consumer. This time I am very disappointed with this processor Exynos 990. It is worst processor ! It warm very fast ! I suggest Samsung to make a recall to replace S20s family to other S20s with snapdragon 865 , Urgently before waist more costumers in the world.
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09-05-2020 08:12 PM in
Galaxy S- Mark as New
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09-27-2020 03:27 PM in
Galaxy SSamsung pl do something...
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11-05-2020 08:38 PM in
Galaxy SI am a old samsung smartphone consumer. This time I am very disappointed with this processor Exynos 990. It is worst processor ! It warm very fast ! I suggest Samsung to make a recall to replace S20s family to other S20s with snapdragon 865 , Urgently before waist more costumers in the world.
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03-29-2021 04:38 PM (Last edited 03-29-2021 04:39 PM ) in
Galaxy SWhat's the use of vivid colors if we can't use it because the mobile phone overheated. I shouldn't buy this S20. I still have the S8 and it works much better than this S20. Also there are lots of issue in the firmware.
*Before in S8, you can transfer phone book from regular contacts to your secure folder. Now, it was been disabled.
*Secure folder tray can only accommodate 12 apps per page while in S8, it can accommodate 25 apps per page.
*Brightness control are not showing on top anymore.
*It overheat so fast that they try to forgot the issue and buried out with there old device.
Now really regrets in buying the S20. I like the E-sim concept but the firmware is so poor. I hope.they will compensate this problem and if possible they will recall all S20 mobile phone.
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