Galaxy S20 overheating issues

[Sumaan]

Dear team Samsung

I have recently bought my galaxy S20 less than 12 days and i am noticing excessive heating issue with the phone with basic usage mainly using video call by its inbuilt duo app and also just opening the camera app for 3 to 5 mins. Temp is more than 50 degrees and its really uncomfortable to hold the phone. Note i am not even a gamer nd don't have any unnecessary apps installed. 

Buying a flagship device this costly and yet have to face such an issue is not acceptable.  I am also a galaxy note 8 user and that is handling day to day activities much better than this brand new phone.  

I believe it's a wrong purchase and i would rather request for a refund.  I believe your basic A series mobiles are better than this flagship. 

Also note i visited service centre .. they just formatted the phone.  1st Aug OTA update also installed still no solution to this heating issue. 

Please revert and initiate my refund!

[mudassarfa]

exynoss !! it's a know issue.

[Ehsank]

so first thing you can do is wipe cache partion

1. Wipe Cache Partition.
Steps to perform.
Turn off the device. >
Press and hold the Volume Up key and the power button. >
When the Android logo displays, release all keys. >
Press the Volume down key to select "Wipe cache partition". >
Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
Press the Power key to restart the device.

[Ehsank]

2nd thing you can do is

Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.
This will Help you if any 3rd party apps are causing heat.

[Ehsank]

and if both not works then last one is
visit service centre and get reinstall your software update

[ketani72]

Exynos is actually ExyMess... This overheating issue has been the story since S20 series was launched.

[Sumaan]

I myself is a fanboy of Samsung mobile... but salt i don't know with mostly all my Samsung mobile purchases In am facing some issues or the other. 

[ѵօϲɑӀ4ӀօϲɑӀ]

Sadly nothing can be done..

Btw I am waiting for some fanbois to defend SAMSUNG and blame you for complaints.

[Tarunvats33]

Samsung Exynos 990 issue...

Samsung listen to your customers and stop sell Exynos in India... From S20 FE >> Snapdragon 865...

Otherwise plan your exit from India....

You cannot fool us anymore........

[sniggy]

welcome to s20.