Original topic:

Galaxy S20 FE 5G Charging issues

(Topic created on: 01-03-2022 02:22 AM)
Ezzy221
Active Level 1
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Galaxy S

I just got a new S20 FE 5G ( I have had it one day) and it will not charge unless it is switched off.  I will say its charging for about 5 seconds when it is turned on then it just stops.

I have tried a bunch of troubleshooting but nothing has worked. Here is what I have tried;

Restart

Turning off and on 

Using the original cable

Using a different cable

Checking for dust/debris in the charging port and charger

trying to charge in safe mode ( it doesn't )

Returning it to factory settings

Checking for updates.

 

Any help would be great I like the phone just not this weird issue.

 

 

6 Comments
MahaelSa
Beginner Level 2
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Galaxy S
Wireless charger my friend. I have the same issue fixed it at Samsung store but returned again
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Ezzy221
Active Level 1
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Galaxy S

Honestly I would rather not have to fork out more money to try and bypass a fault on a brand new phone. As this appears to be a well known issue I think I will just send it back and go with another brand of phone. 

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ProgRidha
Active Level 9
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Galaxy S
Hello 👋
You didn't mention if you try different charger or not

If not try a different charger as well
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Ezzy221
Active Level 1
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Galaxy S

I did say I used a different cable, which  I used in a different plug

ProgRidha
Active Level 9
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Galaxy S
I see friend sorry to hear that

Normally this issue because the phone not getting enough current so it won't charge when it's on because it needs more current than when it's off and since u try almost everything I think there is some hardware issue

You mentioned u have it for 1 day only is it like under warranty or something like that ???

I think u better return the phone since you have it for only 1 day only or take it to service center
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Ezzy221
Active Level 1
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Galaxy S

Yeah I am going to send it back and get another brand instead, was just checking to make sure I wasnt doing something silly before I gave in.

 

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