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03-22-2020 09:25 PM (Last edited 03-22-2020 09:28 PM ) in
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04-05-2020 03:24 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform following steps to resolve the "finger print" issue:
1)We always recommend to use screen guards form Samsung only. If you are using any 3rd party screen guard/protective film/tempered glass on the phone, kindly try to re-register your fingerprint after removing it by following these steps.
Disable fingerprint settings and then remove the screen guard.
Register a new fingerprint:-Settings> Bio metric and security>Fingerprints>Continue>Set secure screen lock>Start with center.
To resolve "battery drainage" please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689
To resolve "heating issue" click on the link for below:
https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/
To resolve "charging issue" please follow the below given steps:
1)Close background running apps-When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device.
2)Check physical condition of USB cable:-Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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