I purchased my first Samsung S10 Plus phone after years of using the iPhone and very disappointed to find a long green tint line appear at bottom of the screen in the first 2 months. The phone screen works well though except for the annoying bright light and the line is exactly right over the screen buttons and the no problem using the buttons. Took the device after 6 months to Samsung Service Center (Coult visit immediately due to Covid and lockdown) and to my disappointment they refused to repair the phone under warranty stating its accidental damage. The phone has a dot dent (smallest)on the side due to some normal use over the period but I believe this didn't lead the phone to the green tint damage as the phone was never dropped. Usually, Apple would replace the screen if under warranty as long as there is no physical damage or broken screen. My 3 years old iPhone X had the same issue and Apple was very happy to address the issue as a faulty screen and replace the screen free of cost in spite outside the warranty. Quite frustrated that Samsung doesn't have such Warranty policies and regret switching over to Samsung.
On top of my dismay that I couldn't get my phone repaired, I'm also very much disappointed with the service rendered at the center and my experience with the customer service representative @Samsung Center. The representative at the Center was very rude right from the beginning and had no patience to listen, understand the issue and kept arguing with his own reasoning. Poor Customer service and handling skills.
I regret this would be my first and last Samsung phone
Hi, thanks for writing. I'm located in Dubai, UAE and purchased the phone from Etisalat - Official Service provider in the country.