Unicorntears
Beginner Level 2

I just installed the Android 11 update last week. Right after installation, have had issues with texts I receive

 

1. Pictures are pixelated/poor quality

2. I cannot view sent GIFs - often sent as just a black and white picture, not even a GIF

3. Videos sent are appearing as a screenshot with audio (2 separate)

 

Have had no issues sending texts w/pictures/videos/GIFs. Problem is with receiving. I tried the stock Samsung messaging app as well as Textra. Tried to re-install Textra, clear cache, etc and have had no luck.

4 Comments
Prashantbgh
Active Level 7
do a factory reset
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Factory reset phone twice and it didn't resolve anything.  same issue with incoming picture messages as OP

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Tbmnt
Beginner Level 2

I am having exactly this same issue with my S10 since android 11 too, and it's immensely frustrating. Tried all different txt apps and settings, but no luck. I was going to try factory reset next, but a little hesitant to if that's not helping others...

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I did a settings reset and that actually fixed for maybe 12 hours. Thats the only thing that has worked at all, but im not going to reset settings every day

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