Original topic:

GALAXY S20 ULTRA 5G CAMERA COVER CRACKED WITHOUT ANY IMPACT

(Topic created on: 08-26-2020 08:29 PM)
269 Views
Edwink75
Beginner Level 2
Options
Galaxy S

Dear All,

 

Please refrain from buying the GALAXY S20 Ultra as the BACK Glass on the camera has a major DESIGN flaw, my glass fractured without any impact or pressure and upon showing it to Samsung repair they have denied it to be their fault without even investigating, this has happened in many places around the world, I demand full refund.

 

Customer Ref. No. 4236849000

 

Regards,

Edwin

5 Comments
retiredyawn
Beginner Level 2
Galaxy S
what no Guarantee?
0 Likes
retiredyawn
Beginner Level 2
Galaxy S
😤
0 Likes
alrayhi
Active Level 8
Galaxy S
you have right to ask for refund
0 Likes
Members_Admin
Community Manager
Options
Galaxy S

Hello!

We understand your concern and your complaint was already shared to the concerned team.

They will check the situation and give you a call to discuss the issue.

 

Please keep your line open to allow our team to reach you.

 

Thank you.

0 Likes
Hasadam
Active Level 1
Galaxy S
Same happened to our phone without any impact from outside. Samsung must admit this is a design / quality problem and correct this for free! https://www.sammobile.com/news/galaxy-s20-ultra-design-flaw-rear-camera-glass-break/amp/
0 Likes