Front camera issue

[Binula]

My new galaxy s24 ultra is having an issue with the front camera since I bought it(a month ago). The camera won't turn on for a period of time after a restart. Sometimes it turns on and works normal. But recently it doesn't turns on at all. I have done all I can but still it is the same. Anyone knows why this happens? I HAVEN'T TRY FACTORY RESETTING THE PHONE YET. 

[Dushan_Kumara]

Did you clear the cache and data for camera app

[Binula]

Yes have done many times

[Dushan_Kumara]

Where did you purchase from? Sri Lanka or..?

[Binula]

Sri lanka

[Chathula]

Try a factory reset or software update. If that doesn't work, it's likely a hardware problem. If you've only had the phone for a month, go ahead and claim the warranty immediately.

[Dr_Sadesh_Abey]

Hi, I'm sorry to hear that. This can be a hardware or software issue. To make sure that the software side is working, you can do 2 things which you haven't already done.

#1 Reboot into safe mode, if the problem solves itself I think we can agree it's a software issue.

#2 a factory reset.

If it is a hardware issue, you need to claim a warranty immediately!

I hope this helps!
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