Fingerprint sensor

[shaddy7]

Hello ,

I have a problem with my fingerprint sensor for s21 ultra 5G. I have done all sorts of troubleshooting including factory data reset but nothing seems to resolve my issue. The fingerprint sensor works for a while and then stops again . 

[ojwh · Accepted solution]

Hello. Sorry to hear this. Can you run a fingerprint diagnosis from the support tab on Samsung Members?

Please see the attached screenshot. if you get the all-clesr but are still having issues, please also start a support chat with Samsung Support.

[shaddy7]

Okay lemme try

[Samsung_specialist]

We understand how crucial it is to have a reliable and responsive fingerprint sensor for secure and convenient device access.

Here are some steps to troubleshoot and potentially resolve the issue:

- Ensure that the fingerprint sensor is clean and free from any dirt or smudges. Gently wipe the sensor with a soft, dry cloth.
- Make sure your fingers are clean and dry when using the sensor. Moisture or dirt on your fingers can affect the sensor’s performance.
- Delete the existing fingerprint data and re-register your fingerprints.
- Ensure your device is running the latest software updates.
- If you are using a screen protector, it might be interfering with the fingerprint sensor. Try removing it to see if the sensor's performance improves.
- Sometimes, a simple restart can resolve minor software glitches. Restart your device and test the fingerprint sensor again.
- Certain apps or settings might affect fingerprint recognition. Ensure no apps are running that could interfere with the sensor’s performance.

If you continue to experience problems after following these steps, please visit a Samsung Service Center for further assistance. Our technicians will be able to assess the issue and provide the necessary support.