Fingerprint sensor not working

[sam_gourab]

Hello  everyone ,

From last one day my Samsung S20fe phone fingerprint scanner not working even after restart my phone. And my phone is updated no pending software update. 

I am worried about this situation how to fix my fingerprints scanner it's not working after touch it's showing ' press a little longer ' but I am do this again again no result. Suddenly it's happening from last one day .

 #samsung please fix this issue 🙏

[Wodehouse]

First, let's try some basic troubleshooting steps. Ensure that your fingers are clean and dry, as dirt or moisture can interfere with the scanner. Also, check if there's any screen protector or tempered glass that might be causing the issue.

If these basic steps don't work, you can try *Removing Fingerprint Lock Screen*. Go to Settings > Biometrics and Security > Fingerprints, enter your PIN/pattern/password, and remove the registered fingerprint. Then, try re-registering your fingerprint.

Another possible solution is to *Clear Cache Partition*. To do this, restart your phone in recovery mode, highlight "Wipe cache partition," and press Enter to confirm. This will delete temporary data on your phone, which might resolve the issue.

If none of these steps work, you may want to consider *Utilizing Android Repair Tool* or visiting a Samsung authorized service center for further assistance.

Remember to always back up your data before attempting any troubleshooting steps.

I hope these suggestions help you resolve the issue with your fingerprint scanner !

Please do check these links
https://r1.community.samsung.com/t5/galaxy-s/s20-fe-fingerprint-scanner-issue/td-p/16443620

https://www.cocosenor.com/articles/android/samsung-fingerprint-sensor-is-not-responding-4-methods-to...

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊

[ŠůmèəȚ]

Is there a Tampered Glass ?
If Yes, try to remove that and check.

Settings > Display > Touch Sensitivity

Turn this ON
This will enhance the touch sensitivity over screen protector.

[AudioJack35]

Good luck

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Ensure that your fingers are clean and dry.
Note: If the skin on your fingertips is peeling or cracking, or your fingerprint is difficult to capture, the fingerprint ID on your phone may not work.

● If your fingerprints fail to unlock the phone while the phone is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.

● Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize the fingerprint.

● Remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up a fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

● How to remove Fingerprint: Path: Settings> Biometrics and Security> Fingerprints> Fingerprint1> Remove> Remove again to confirm.

● How to Set up Fingerprint: Path: Settings>Biometrics and Security> Fingerprints> Fingerprint> Scan your fingerprint> Place your finger on the sensor, then lift it off when you feel a vibration> Continue> Reposition your finger each time to capture the edge of your fingerprint> Done> Fingerprint added successfully.

● Try Safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/?srsltid=AfmBOooat1Wm0...

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support