Original topic:

False Internal storage information in Device Care

(Topic created on: 04-07-2020 04:19 PM)
2482 Views
Guna0969
Active Level 2
Options
Galaxy S
Hi,

I am using Samsung Galaxy S9 plus with Android 10. I recently utilized 60Gb of my internal storage so moved all the files to external HDD.

However it still shows Photos and Videos for 2.2GB in Advanced section in Device Care. While selecting "Photos and Videos" under Advanced tab it take me to Samsung Gallery app but it has no files on it.

No Images and Videos under Device Care--> Storage

image


Selected Advanced --> Photos and Videos for 2.2GB

image

Pls provide your feedback
11 Comments
Anonymous
Not applicable
Galaxy S
delete permanently trash files
0 Likes
Guna0969
Active Level 2
Galaxy S
No files in trash...

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Anonymous
Not applicable
Galaxy S
how ? false memory on your device
looking on your device storage I can see
11 GB is reserved for the system
system memory is required to run the whole system of one ui how come you say that you have false memory
0 Likes
Guna0969
Active Level 2
Galaxy S
I'm not referring to system memory at all... I clearly mentioned on Photos and Videos in summary...
0 Likes
Anonymous
Not applicable
Galaxy S
well sorry for that that's why commented again
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Anonymous
Not applicable
Galaxy S
there are other photos and videos as well
such as what's app
. some internal cache
and some internal duplicate as well delete them from my files
Guna0969
Active Level 2
Galaxy S
I entirely moved all files from Internal storage and deleted everything via My Files app..However In Advanced tab it shows for 2.2GB...
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Anonymous
Not applicable
Galaxy S
then I would suggest to reset the phone at once may the bug is showing that or you can thourgly check the phone via restarting the phone with safe mode
hedgehog
Expert Level 5
Galaxy S
jo photos aur videos hai woh internal storage mein jao wahan pictures DCIM aur apps ke apne logos hain thumbnails mein image traces rehte hain wahi pics aur videos ka reason hai even I have them
0 Likes