I haven't been this disappointed with a company ever in my life.
After paying a hefty sum of ₹74,000 I expect certain things from my phone but this phone has disappointed me a lot.
Let me explain,
1) I have a green tint issue and some discoloration on my screen since day 1. I was hopeful that this might get resolved with a few software updates and for that I waited a few months. But nothing was fixed.
Then I took the issue to a service center. They denied of my phone having any defects at all.
Disappointed, I wrote a mail at "write to CEO" section on the website and got in touch with a samsung head employee.
The person asked me to submit my phone one more time and this time too they denied of any defects even though I had submitted photo proofs where the defect was visible.
Then I filed a consumer complaint online and for two months straight they haven't given a response there.
By this time I had made 6 visits to service center.
Finally when I sent a notice by courier to the head office to which they responded, gave me a phone call and again said that there is no defect, we cannot do anything for you😂.
Moreover, when I got my phone back from service center, those guys had installed many games on my phone and there was absurd browsing history in chrome and signs of mishandling on the device.
This shows how unprofessional the service center guys are.
I'm really disappointed that samsung is incapable of rectifying a defect in their so called flagship phone. As a user who sees the defect screen everyday doubts what the testing standards at samsung are.
2) the ever popular Exynos debate remains, this phone gets bloody hot even when browsing basic social media apps on mobile internet.
A few days ago I was editing a video on my phone, it struggled to do it smoothly and got so warm in the process whereas when I did the same task on an iPhone 8 (3 year old phone) it completed it smoothly and more efficiently.
3) Battery life is a joke
4) Today, seeing that samsung is selling the phone at 50k was the last nail in the coffin.
They have officially ruined the resale value of our phones too. An 8 month old phone selling at such steep discounts clearly shows what a flop phone this is and now we can't even sell it for some decent money.
S20 plus is my third consecutive samsung phone after note 5 and s8 and I this is the last one.
Thank you Samsung for ruining me experience, today you lost a loyal customer.
I'll make sure from this day onwards that I don't buy your phones, nobody in my family buys them and not gonna recommend them either.
This is not a "flag-ship" it's a "sinking-ship"
