Extreme heating issues and camera app slowed after update

[SachinKanu]

I am using Samsung Galaxy S21FE bought in mid 2024 and after the recent update to OneUI 7 my devices gets extremely heated after 30mins of usage which was not like that before the update.

Another problem I am experiencing is that the Camera app got slowed down. I can feel that the capturing photo video is not as fast as before the update and it's getting heated very quickly while using camera for sometime. 

These problems are making my experience of using my Smartphone disappointing and I request Samsung to solve these uses in next few updates..

Thank You

[017818334281]

zjai9286@gmail.com

[Mani4]

Please file a complaint with Samsung customer support through the Samsung Members App, including the error report and log files related to this issue. Then, wait for the next update, as the Samsung team may address the problem soon. If you'd like, you can mark this as a solution, which will also help other users. To do so, click the three dots in my reply section and select "Accept Solution." Thank you!

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

▶ Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

▶ Galaxy device camera issue: ● Kindly check the physical condition of your camera lens.

● Use a microfiber cloth or a cleaning wipe to clean the camera lens.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

[SachinKanu]

These problems are occurring when mobile is just using mobile data, no WiFi, no Bluetooth, and brightness below 50%. There are not many apps in the background, and no unnecessary apps are installed. All these problems started after updating to OneUI 7