Experiencing Black Crush issue in my S9+

[gopicharan]

I've been experiencing black crush issue in my S9+ display. I've done factory reset and wiped cache partition but no luck. Is this a software issue or hardware issue? If its software issue when can I get a resolution? I found that most of the users are facing this issue. Please provide a solution for this as early as possible.

[dilipksingh]

Same issue faced samsung pls update

[GalaxyTeam]

Indian S9/S9+ Telegram Support Group, Join Us (300+ Members)

[AbhijithSB]

That is not an issue, try playing higher quality content. It only occurs when playing low quality and low bitrate videos.

[gopicharan]

I played Avengers infinity war trailer in 1080p and its clearly visible.

[Lightning]

same here

[AbhijithSB]

All videos on Youtube have very low bitrate due to compression. Try playing some high bitrate 10bit videos encoded in HEVC or some HDR videos.

[gopicharan]

not only in YouTube, it's also visible in many other streaming apps like prime videos and Netflix when the scene is too dar or has HDR content. issue here is, in other phone (for example I compared with iPhone) and it gets displayed perfectly without causing any displeasing effect. Plus, these are the day to day apps which we use and other phones handle it efficiently, why not a flagship from samsung can handle it too?

[AbhijithSB]

S9 has a 10 bit screen with a wide colour gamut, so it tries to extrapolate the colour information in an 8 bit video, which causes artifacts like banding, easily noticeable in dark areas. Higher bitrate would reduce the issue. Fixing it would require recalibration of the display which would reduce the contrast and colour.

[gopicharan]

yeah I read that somewhere. so the only option is to sacrifice one thing for the good of other? I actually requested service centre to check, but I know what the answer will be. and if in case they replace the device, then too it's of no use right?