Exchange issue

[NJSidd]

I was trying to buy a new device from Samsung official website and trying to exchange my note 20 for S23 ultra.

But when I was putting IMEI no. on exchange column, It showed phone condition does not meet exchange criteria 

Please fix this ASAP...

[stonedbull]

Exactly the same thing happened with me today in samsung shop. I am having 2nd thoughts now. I loved the note series. Thats why i spent such a hefty amount so i could get hands on one myself. And now they are avoiding us, the last note users

[Chaudhary]

Did you try on website.

[RajeshGujjanti]

Better try Amazon, flipkart or even an offline store. Samsung website has become **bleep** lately.

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same.

We would request you to kindly call on the concerned helpline number, the concerned department will definitely resolve all your queries 1800-5-7267864/1800-40-7267864.

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.