Does anyone else experiencing something similar? I suspect Exynos is acting up (again)
I did all the steps suggested on the article. Unfortunately (as you see on my comment to Samsung Support below) I got the same result. Phone stuck on logo and no possibility to restart on safe mode.
Phone was returned to Samsung... Im really pissed. This phones are no cheap and we should not see those things happening :(
Dear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
Check device in safe mode to perform that power off the device for that press and hold the Power key for one or two seconds to turn on the device, when the Samsung logo appears, press and hold the Volume down key. Kindly exit the safe mode by restarting the device.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to Samsung.
Samsung Customer Support
Unfortunately I was not able to perform those steps.
The mobile is stuck on the samsung logo without the possibility of restarting on safe mode or any mode. I returned the mobile device back to my service provider and they just shipped it to Samsung for a full test.