Original topic:

Dual WhatsApp not working S21 Ultra

(Topic created on: 11-10-2021 07:57 AM)
KhalilMir84
Active Level 1
Options
Galaxy S
My dual WhatsApp not working on my new S21 Ultra (regret paying so much) while my previous older phone Samsung phone works. Having DualApp on my older phone was convenient as I don't have to carry another phone with. I've submitted multiple logs and reports on Samsung Members app without any responses, and took my phone to Samsung center locally but doesn't seem to be any resolution for this even there. 
Samsung: Blaming WhatsApp for this.
WhatsApp: don't provide support for dual WhatsApp and should reach to Samsung.
Consumer: Screwed in between.
This is so frustrating and considering to change to different phone maker. Samsung is too big to answer and resolve this issue.
8 Comments
Samsung_specialist
Community Manager
Options
Galaxy S

Hi,

Please note that the issue caused in Dual Whats App as recently Whats App upgraded its version and it changed the file path where all media files are to be saved.

Due to this change, Dual Messenger did not sync media saved at new path and so this is causing problem. Dual IM media sync logic is modified as per the new file path used by Whats App.

Please backup your files before device MR update (Whats App`backup : Whats App settings -> chats -> chat backup -> Google drive).

 

KhalilMir84
Active Level 1
Galaxy S
Can't backup from google drive and freezes at "preparing to restore messages..." Initial screen without any progress.
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy S

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

0 Likes
MdTajammul
Active Level 7
Galaxy S
Meanwhile please use WhatsApp Business. You will see the solution for all your problems. No need to purchase another phone. 😉 enjoy.

Simply download WhatsApp Business and enjoy.
KhalilMir84
Active Level 1
Galaxy S
Thank you for logical and alternative solution. At least not a typical copy paste Samsung response since June.
0 Likes
KhalilMir84
Active Level 1
Galaxy S
I can now confirm the dual WhatsApp works flawless after the One UI 4.0 android 12 update.
0 Likes
Saeed0011
Beginner Level 2
Galaxy S
After the update mine has your same issue exactly
0 Likes
Saeed0011
Beginner Level 2
Galaxy S
I have UI 4.0 and I cannot backup the files and also nothing anyone sends me on the duel Whatsapp can be seen or downloaded
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