Original topic:

Drained battery

(Topic created on: 09-13-2020 01:04 PM)
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AdrianaO
Beginner Level 2
Options
Galaxy S

I have  a Galaxy Tab S6, it's going to be one year old, a couple of weeks ago the screen went all black and then flickeriing, icharged the tab till 100% and shoot it off, the next day it was only 40%. I have been trying re-bbots, resets, turn off apps, set it in flight mode when off, nothing works so far, I am lockdown in a place i can not have access to any Samasung store, my garanty will finish soon but i can't take it back to the shop because of the pandemic i am stock. Please Help!!!

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4 Comments
Ehsank
Expert Level 5
Galaxy S
flickering is not ur handset issue
check in playstore is there any update for android system web view , if available update it
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Ehsank
Expert Level 5
Galaxy S
and regarding battery issue, tell me your screen on time
what you get earlier and what you get now?
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve battery issue kindly follow the below given step:-


- Battery optimization:- Settings > Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory


For more information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Kindly send us the screenshot (which apps are consuming most of the battery).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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arunnechlani
Expert Level 1
Galaxy S
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