deepak9935
Active Level 1
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Galaxy S
After update double tap and finger print scanner is working when is screen is off 
Even after enabling from settings solutions pls
4 Comments
Green_Grass
Active Level 7
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Galaxy S
Report in error report section
彡ᴜᴅᴀʏ12彡
Expert Level 2
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Galaxy S
Yup report this issue in error reporting section in samsung members app. They will respond you in about 24-48 hrs
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deepak9935
Active Level 1
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Galaxy S
Ok thanks
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Samsung_Support2
Expert Level 1
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible. 

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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