Display Line Issue- Samsung S21 FE

[gopz122]

My Samsung S21 FE got a white/ green Line after a recent software update I done. The line appeared on 15 June 2024 while I was using the phone. The software update was done 5 or 6 days back. So I raised the complaint on 16 June 2024. Please find below photo saying that Samsung will give free battery, Display replacement for these cases. Guys make sure to get a repair estimate prior to Servicing as now Samsung is asking me to pay around 4300 rupees for this. I am trying to raise a complaint at Consumer Court regarding this. Whoever has encountered such a problem after Software update, Please help me gather some proofs that this issue is due to Software Update.

Anyone who faced similar issues/ done repair, Please reply on this thread as this will be helpful to many others.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we request that you please share your contact details on the Samsung Members Application (open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

[Reeta_1003]

Facing White Line on my S21 FE 5G

[Khaleesi69420]

I did a software update on 9th August 2024 and display went out today

[SHO9]

Went to the samsung repair, and they rejected the phone telling me the phone has some dents and we could not proceed. - samsung s21 fe

[gopz122]

Try contacting Samsung's HO team through mail or customer support. But make sure to get the discount and everything in mail before you get to the service centre. Otherwise after service they will ask you to pay big amount. This happened to me. Initially they agreed for payment of around 500rs and then finally they gave me a bill of 4300 rupees.

[gopz122]

Did you get a solution for this?

[Khaleesi69420]

Facing the same issue on my s21 fe

[gopz122]

Contact customer support on Whatsapp and visit nearest service center after that.

[shadabxD09]

Do you have any email address to mail them? If yes can u send me please?