Original topic:

Display Issues

(Topic created on: 06-22-2022 08:21 AM)
Members_cTncpAX
Beginner Level 2
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Galaxy S

Hi Everybody,

I'm using a Samsung galaxy s21+ 5G phone, this happened twice with me. I was using my phone just like every other day,  abruptly the phone stopped showing the display. I thought the usage might be high and a restart can help here. I tried to restart it, but the phone is on. I could sense it because of the vibration and touch responses. when I visited the service center they confirmed the display is gone and for the first time it was under warranty and they replaced it. while collecting I noticed there were a couple of parts replaced along with the display screen (touch screen, battery, sealant) which is not necessary for a display issue. Samsung here needs to work on the hardware parts to make them independent. 7 months after this incident Phone have the same problem and now it's out of warranty I need to pay for the same all the parts where the issue with the display. I'm a little concerned here buying a Samsung phone makes life miserable as smartphones became the major asset for a person's daily life like banking, and communication everything was on a smartphone, and getting these kinds of issues will make you disconnected from the world. 

2 Comments
Samsung_specialist
Community Manager
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Galaxy S

For assistance, please visit one of our authorized Service Centres to check it for you. You may refer to the link it will guide you to the nearest service centre to your location https://www.samsung.com/ae/support/service-center/

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Members_cTncpAX
Beginner Level 2
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Galaxy S

thank you for the reply but i have a question here. why the display issue comes where there is no physical damage on the screen? i witnessed this incident when i'm using the phone .the display was gone abruptly and touch is working. and this is when i'm operating it. let us assume i fell down the phone which causes the phone losing display, but before display touch screen is there, and there is not even a scratch to that. how do you justify this? please admit that it's a pure hardware issue.  i went to the authorised service centre and make this issue done by replacing the part costing me AED 710. with the money i spent for this repair, i could buy another smart phone. i ask for the part that was replaced and it was clear that there is no scratch or damage on the screen. i demand a proper explanation if it's not justified refund the cost that spent.

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