Display Issue After March 2025 Software Update – Samsung S23

[praveenofficial]

After a software update in March 2025, my S23 started showing a green vertical line in the center of the display. I visited a nearby customer care center, where they inspected my phone for physical and water damage and found none. However, they informed me that it was out of warranty and that I would have to pay for a display replacement. I urge all S23 users to contact their Samsung service center to report this issue so that they can have it replaced free of charge.

[Blinggotzgames]

Bhai mere bhi phone hai Z flip4 bahut problm karata hai koi nahi sunta

[iamkkronly]

Dear Valued Customer,

Thank you for bringing this matter to our attention. We understand the frustration caused by the appearance of a green vertical line on your Galaxy S23's display following the March 2025 software update. Your proactive approach in visiting the service center and sharing your experience is greatly appreciated.

Samsung is aware that some Galaxy S23 users have reported similar display issues after recent software updates. Previously, Samsung India extended a free screen replacement program for select Galaxy devices affected by the green line issue, which was available until December 31, 2024. This program applied to devices without physical or water damage and within three years of purchase.

Given that your device is now out of warranty and the previous replacement program has concluded, we recommend the following steps:

Contact Samsung Customer Support: Reach out to our customer service team to report the issue and inquire about any current or upcoming support initiatives for your device model.

Visit an Authorized Service Center: While you've already visited a service center, consider seeking a second opinion at another authorized location. They may provide additional insights or alternative solutions.

Stay Updated: Regularly check Samsung's official channels and community forums for announcements regarding support programs or software updates that may address this issue.

We acknowledge the inconvenience this has caused and are committed to assisting you in resolving the matter. If you have any further questions or require additional support, please do not hesitate to contact us.

Best regards,

Samsung Customer Support

[Richie9999]

Dear kkronly
This is a good approach to bring info to consumers
But service wont listen and wont do a replacement
Its just waste
I had same issue with watch5 active
Being ip68
They said water is the issue and they have charged 15k for repair even under warranty
Best advice i can gv is...dont buy costly devices especially samsung

[iamkkronly]

ok
I will try to find this.

[iamkkronly]

If this helps, please accept it as a solution. Click the three dots on my reply and select 'Accept Solution.' Thanks!

[CarlosM]

The service center might not be able to assist effectively. Ensure you obtain a job sheet from them, as it will serve as a reference for escalating the issue to the Service Head or the CEO Helpdesk team.
If your concerns are still ignored, consider registering a grievance with the National Consumer Helpline. This approach is highly likely to yield results.

[Richie9999]

I think consumer helpline does charge if i am right??

[CarlosM]

No charges for registering grievance. You can sign up and submit your grievance on https://consumerhelpline.gov.in/public/

[sandeepRajmane9]

I have 2 green line issues for my note 20 ultra after updates before 6 months.
Customer care ask me to pay 25000rs!

What the **bleep**

I have paid 80,000 rs for this phone

I have already used note , note 3 ,notes 9 now using 20ultra

Also using notebook 3,s 23, buds pro invested a lot In samsung.

But samsung u don't have care for your Customers.

In future I will not buy any samsung device and i urge people not to buy any samsung product!

It means that samsung is going to loot ing there customer

Why u gave updates.

It's samsung fault. U initially send send these bugs updates and your customer have to suffer !

I will never buy any samsung product in future!!🔥🔥

❤❤**bleep** YOU SAMSUNG INDIA❤❤