Original topic:

Discoloration

(Topic created on: 09-03-2020 06:33 PM)
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Abusaleh77
Active Level 5
Options
Galaxy S
after july patch update my phone and my friends circle phone's are facing with discolorarion problem is happen only in after an update
 please help me if regarding problem is with you and you get solution of this.
is that any software problem??
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2 Comments
Brahmkshatriy
Active Level 2
Galaxy S
can you attach pictures of your problem because i have some shots of discoloration problem or green tint
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "display" issue kindly follow the given below steps:

 

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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