Device freezes while using instagram

[akshaysk23]

Subject: Issue with Phone Freezing After Update

I am writing to report an issue I've experienced after the recent 6.1 update. My phone freezes completely when I am viewing reels videos on a instagram application. The freezing occurs specifically while I am browsing the "reels" section of the app. This requires me to restart the device manually by holding down the power button. This issue did not occur before the 6.1 update. I have tried closing other applications and restarting my phone, but the problem persists. I would appreciate assistance in resolving this issue.

[Neeru_S23Ultra]

Same Issue with s23 ultra

[Ramens23]

Sm issue

[JNYD]

I'm facing same issue with S23 Ultra after March security update.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[Samsung_s7sibSf]

Same issue

[sampathkasyap]

Same issue

[ravi_tech]

Same issue here, I've sent repot i mean logs of error

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third-party applications.

● Kindly contact the respective helpline once to make sure there is no issue from their end.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third-party accessories.

● Kindly disable Power saving mode( if enable).

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support