Original topic:

Customer service in Egypt UNHAPPY & not satisfy ,S21 Ultra 5G Overheating issues

(Topic created on: 06-23-2021 07:46 PM)
Beginner Level 2
Galaxy S

S21 Ultra 5G Overheating issues

I have just bought S21 ultra5G . It's one day old now after setting up for the first time. After i use my application or streaming, It always idles at 32-33°C/ 91°F according to "powerful monitor" app. But as soon as I open the applications ,upload my files to the cloud drive or using camera app, not even capturing anything, just the viewfinder in itself, overheating msg & close all apps, the device heats up to about 38-39°C / 102°F

Samsung customer service in Egypt refused Exchange or refund in 30 days warranty “ It is acceptable “ and will not explosion

 "Ok Samsung thank you after 12 years i bought the newest one  but I bought A21 and test the same scenario in front of Samsung team " nothing at all very good one

Customer service in Egypt UNHAPPY & not satisfy

Don’t buy this product

1 Comment
Expert Level 1
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support