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06-23-2021 07:46 PM in
Galaxy SS21 Ultra 5G Overheating issues
I have just bought S21 ultra5G . It's one day old now after setting up for the first time. After i use my application or streaming, It always idles at 32-33°C/ 91°F according to "powerful monitor" app. But as soon as I open the applications ,upload my files to the cloud drive or using camera app, not even capturing anything, just the viewfinder in itself, overheating msg & close all apps, the device heats up to about 38-39°C / 102°F
Samsung customer service in Egypt refused Exchange or refund in 30 days warranty “ It is acceptable “ and will not explosion
"Ok Samsung thank you after 12 years i bought the newest one but I bought A21 and test the same scenario in front of Samsung team " nothing at all very good one
Customer service in Egypt UNHAPPY & not satisfy
Don’t buy this product
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06-27-2021 05:40 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We apologize for your inconvenience. Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support