Complaint Regarding Quality of Samsung Galaxy S26 Ultra original Cover

[smdrafik]

Subject: Complaint Regarding Quality of Samsung Galaxy S26 Ultra Cover

​I recently purchased a Samsung Galaxy S26 UUltra and samsung original silicone magnet cover on March 4, 2026. Unfortunately, I have noticed that the cover is starting to tear at the top. As this is an original Samsung product, I am quite disappointed with the quality.

​I would like to register a complaint and seek a resolution, such as a replacement or a refund. Please let me know how to proceed with the warranty claim.

​Thank you for your attention to this matters 

[smdrafik]

This is the case

[sms222000]

Are you serious, brother? If you buy from Samsung, you can ask for a replacement due to it being under warranty.

[smdrafik]

They said accessories without warranty 🤷🤷

[Fadism]

I will suggest you to use a TORRAS covers for s26 ultra. Looks very premium and very protective.

[YDNARBR]

Samsung covers have never been good. I always use Torras or Spigen.

[smdrafik]

Yes afcouse 100 right ✅️

[Samsung_specialist]

Thank you for contacting us.

We sincerely apologize for the inconvenience caused and understand your disappointment regarding your experience with the Samsung silicone magnetic cover. Your feedback is important to us and has been noted.

[smdrafik]

Is there any possibility of a refund or an exchange?

[Samsung_specialist]

Thank you for your reply. We completely understand your disappointment, especially when you expected the original Samsung cover to maintain its quality. We sincerely regret the inconvenience this has caused you.

As the Samsung Galaxy S26 Ultra silicone magnetic cover is not covered under warranty, we are unfortunately unable to provide a replacement or refund. However, you can purchase a new original Samsung cover through the Samsung online store or from authorized retailers:
https://www.samsung.com/ae/smartphones/galaxy-s26-ultra/accessories/

We understand that this is not the resolution you were hoping for, and we truly appreciate your loyalty and feedback. For any additional guidance or support, you may reach us through:
https://www.samsung.com/ae/support/contact/