Original topic:

Complaint Regarding Galaxy Buds 2 Pro Connectivity Issue with Galaxy S24 Ultra

(Topic created on: 01-29-2024 06:18 PM)
136 Views
CaesarSS
Active Level 1
Options
Galaxy S

Dear Samsung Customer Support,

I hope this message finds you well. I am writing to bring to your attention an issue I have been experiencing with my Galaxy Buds 2 Pro when connected to my Galaxy S24 Ultra.

Specifically, the problem arises when I connect the Galaxy Buds 2 Pro to my Galaxy S24 Ultra; I can only hear notifications on one side. Strangely, all other sounds are functioning correctly.This issue is isolated to the Galaxy S24 Ultra, as everything works seamlessly with my Galaxy S22 Ultra.

I have attempted troubleshooting steps, such as re-pairing the devices and checking for software updates, but the problem persists.

As a loyal Samsung customer, I value the quality and reliability of your products. I believe this issue may be a software-related compatibility issue between the Galaxy Buds 2 Pro and theGalaxy S24 Ultra.

I kindly request your assistance in resolving this matter promptly. Your attention to this concern is highly appreciated, and I look forward to hearing from you soon.

Thank you for your time and understanding.

Sincerely, 

Shyam SELVAKUMAR 

5 Comments
Yasin1
Active Level 4
Galaxy S
Same problem with s22 ultra
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CaesarSS
Active Level 1
Galaxy S
It's working perfectly on my s22 ultra, the problem occurs when I connect with my s24 ultra
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Samsung_specialist
Community Manager
Options
Galaxy S

Kindly visit the service center for further check.

CaesarSS
Active Level 1
Galaxy S
So it's a hardware issue?
0 Likes
CaesarSS
Active Level 1
Galaxy S
Thank you for your assistance. I was able to resolve the issue by resetting the settings on my S24 Ultra.
0 Likes