Original topic:

Complain to Samsung about S22 Ultra update

(Topic created on: 12-06-2023 11:49 AM)
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msi3455
Active Level 3
Options
Galaxy S
14 Comments
walidwalid123
Active Level 4
Galaxy S
I agree with you,
msi3455
Active Level 3
Galaxy S

Please make sure to submit your complaint on Samsung Gulf website so they are aware of the frustration of S22 Ultra users.

 

Thanks

walidwalid123
Active Level 4
Galaxy S
Done
saintJOKER
Active Level 3
Galaxy S
may i ask if you received a reply already?
msi3455
Active Level 3
Galaxy S

No reply yet....

saintJOKER
Active Level 3
Galaxy S
delayed as well 😒
msi3455
Active Level 3
Galaxy S

Just received this reply now. They just said we will receive the update in December 2023 but didn't clarify anything else.

 

Thank you for contacting Samsung Electronics - Gulf region | CEO Channel.

 

We appreciate you taking the time to bring your concerns to our attention, and we sincerely apologize for any frustration caused by the delayed One UI 6.0 update for your Samsung S22.

 

We understand the importance of timely software updates, and we acknowledge your loyalty as a Samsung customer. We want to assure you that we value your feedback, and we are committed to providing a satisfactory resolution.

 

We would like to inform you that there is a plan posted in the Samsung Members Application notice regarding the One UI 6.0 update. The Samsung S22 series is scheduled to receive the update by December 2023. We recognize the inconvenience this delay may have caused and appreciate your patience.

 

Moving forward, we are actively working to enhance communication and transparency regarding software updates to better serve our customers. Your concerns have been noted, and we will strive to improve in this aspect.

 

Once again, we apologize for any inconvenience, and we genuinely appreciate your understanding. If you have any further questions or require additional assistance, please feel free to reach out.

 

Thank you for your continued trust in Samsung.

0 Likes
saintJOKER
Active Level 3
Galaxy S
🤔 not clear indeed (Cause of Delay..) 🤞 hoping it will come very soon

thanks for the update 🫡
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Sara7990
Active Level 3
Galaxy S

No, I believe in Samsung and I know that our Android version is going to be perfect, be patient