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Original topic:

Claim number?

(Topic created on: 05-29-2023 10:19 PM)
59 Views
danielpotgieter
Active Level 1
Options
Galaxy S
Hiwzit guys.
I submitted my claim for buds but did not save claim number. Where can I get it?
10 Comments
Miraulder
Active Level 5
Galaxy S
It should of been emailed to the email address you entered when you submitted your claim
0 Likes
Galaxy S
Nope. There was a popup with the claim number but I closed the popup thinking it would be sent via email. I have sent mail to samsung.com and they want my claim no... so ja, buggered
0 Likes
Miraulder
Active Level 5
Galaxy S
Oh sorry about that. I received mine via email.

I'm not sure then where else to look
0 Likes
martinselala
Beginner Level 2
Galaxy S
you'll still get them as long you got the "congratulations" message
0 Likes
Galaxy S
I did get that message as a popup. But no email... will just have to wait it out. Thanks
0 Likes
Dani_92
Active Level 1
Galaxy S
You should have received an email from Samsung to confirm that they've received your submission with the claim number again. If you haven't received the email shortly after you've submitted the request, I'd submit it again and try again until you get the actual email from Samsung saying that your request is now up for review.
0 Likes
Galaxy S
Can only submit once. Every other time gives an error message stating already submitted.
I have foud the claim number in my notes, luckily.
Emailed samsung again but still no answer yet.
Vwry strange that I did not receive the confirmation email though 🤔
0 Likes
Galaxy S
Well then... it seems like a bit of a pickle.
Hopefully I get a reply soon enough, even if just to say "sorry, not today"
Then at least I know where I stand.
Thanks for the info
0 Likes
Dani_92
Active Level 1
Galaxy S
Goodluck with that. I hope you get a response soon. And it's only a pleasure.
0 Likes